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Christian Pauletto

publications on: public management, agility and innovation

Note: this is a sub-page to my academic page.  It contains the references and details of my publications on the aforementioned topic.

This research on public management, agility and innovation was a case study examining how the Swiss Federal government designed and adopted its emergency loan scheme for supporting Swiss companies after the outbreak of the COVID-19 pandemic.

It consists of the following published articles:

Pauletto, Christian (2023), “Public management, agility and innovation: The Swiss experience with the COVID-19 loan scheme”. International Review of Administrative Sciences. Available in Open Access at :

Pauletto, Christian (2022), “Agile Governance and Digitally Enhanced Administrative Procedures: Lessons from the Swiss COVID-19 Credit Facility”. IUG Business Review, 5(1):15-38.

While both articles cover the same case study, the 2023 article is more focussed on the key factors of success, whereas the 2022 article is more contextualized and comprehensive.  The complete bibliography to the topic is contained in the 2022 article (IUG Business Review).

The abstract to the 2023 article is reproduced below:

ABSTRACT

“Public management, agility and innovation: The Swiss experience with the COVID-19 loan scheme”

Within only 10 days of March 2020, the Swiss administration had designed and implemented a loan guarantee scheme for enterprises.  The implementation phase was also short: it lasted less than five months.  This article examines how that was possible, considering the complexity of the institutional setting and the scheme’s innovative form, especially in terms of IT, including breakthroughs for the Swiss e-administrative practice: the scheme used algorithms to verify clients’ applications, a unique identification number for companies was implemented on a large scale, Swiss banks were integrated into the project’s preparation and implementation, and some of their client operations were centralised on a government e-platform.
The salient features of the process are identified through an analysis of the unfolding of operations during those ten days.  The circumstances and context leading to radically new forms of public governance are also identified.  Besides, an output analysis was undertaken to single out the innovative features of the deliverable.
The case under consideration was short, and came unpredictably, so that no data or observations could be collected before or during the case.  Accordingly, the study is by and large based on ex-post enquiries. With no explicitly formalised mandates, structures, or roles, the project participants came up with an informal organisation system.  A well-defined deliverable was a powerful driver of the process.  Several characteristics of the project, such as efficient networks, real-time information flow, flexible roles, flat hierarchy, and swift iterative subprocesses were akin to those of ‘agile organisations’.  Tasks were performed concomitantly instead of sequentially.
Christian Pauletto. Public management agility and innovation. The Swiss experience with the COVID-19 loan scheme IRAS
Christian Pauletto. Public management agility and innovation. The Swiss experience with the COVID-19 loan scheme IRAS
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